124045
statistikk
2013-09-17T10:00:00.000Z
Technology and innovation
en
ikthus, ICT usage in households, Internet access, Internet subscription, broadband, mobile broadband, ADSL, fibre cable, Internet use, online shopping, computer usageInformation and communication technology - ICT, Technology and innovation
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Statistics

Archive

ICT usage in households2013, 2nd quarter

Content

Users satisfied with public authorities’ websites

More than 80 per cent of users of websites of public authorities and public services are mainly satisfied with the ease of finding information, usefulness of the information available and with the ease of using services on the website.

ICT in households and population
2007 2009 2011 2013
Share of household with access to ICT
PC 82 88 91 93
Internet 78 86 92 94
Broadband 67 78 80 88
Fibre cable .. 9 14 23
Share of population aged 16-79 using the Internet
Use of Internet last 3 months 83 88 91 94
Used the Internet for e-mail 73 81 .. 87
Bought/ordered travel or holiday accomodation 40 42 50 51
Used the Internet for banking 69 75 83 86
Figure 1 shows households with access to ICT by household type in the 2nd quarter of 2013. There are more households with children who have access to ICT than households without children and households in total.
Figure 2 shows households with access to ICT by the household’s total gross income in the 2nd quarter of 2013. More households with a minimum income of NOK 600 000 have access to ICT than households with a lower income.
Figure 3 shows the share of the population that has bought or ordered goods or services for private use over the Internet in the last 12 months. For the first time since the reporting period began in 2004, women have bought or ordered more goods or services over the Internet than men. The age group 25-34 still buys and orders the most, while the age group 65-74 still buys relatively little from the Internet.
Figure 4 shows what types of goods and services were bought over the Internet in the last 12 months in the 2nd quarter of 2013, by sex. Travel and accommodation, as well as tickets to different types of events were the most frequently purchased items over the Internet.
Figure 1 shows households with access to ICT by household type in the 2nd quarter of 2013. There are more households with children who have access to ICT than households without children and households in total. Figure 2 shows households with access to ICT by the household’s total gross income in the 2nd quarter of 2013. More households with a minimum income of NOK 600 000 have access to ICT than households with a lower income. Figure 3 shows the share of the population that has bought or ordered goods or services for private use over the Internet in the last 12 months. For the first time since the reporting period began in 2004, women have bought or ordered more goods or services over the Internet than men. The age group 25-34 still buys and orders the most, while the age group 65-74 still buys relatively little from the Internet. Figure 4 shows what types of goods and services were bought over the Internet in the last 12 months in the 2nd quarter of 2013, by sex. Travel and accommodation, as well as tickets to different types of events were the most frequently purchased items over the Internet.

Figures from the second quarter of 2013 show that 84, 85 and 81 per cent of users of websites of public authorities and public services are mainly satisfied with the ease of finding information, usefulness of the information available and with the ease of using services on the website. The remainder are divided into two groups of the same size; one consists of the mainly dissatisfied, and the other does not find the question applicable. Another question regarding the information provided on the websites on the progress or follow-up of a request is considered to be not applicable by almost half of the population. Among the other half, more than 80 per cent are mainly satisfied with the information provided or follow-up.

A majority of 59 per cent report no specific problem with the use of public authorities’ websites. Twenty-six per cent report technical failures of websites, 20 per cent find insufficient, unclear or outdated information and 13 per cent needed support, but found none.

Extensive use of public authorities’ websites

Eight in ten persons aged 16-74 have interacted with public authorities over the Internet during the last 12 months. Seventy-two per cent have obtained information from their website. Fifty-two per cent downloaded official forms and just as many sent completed forms to public authorities.

One in two have sent their income declaration over the Internet. Thirteen per cent claimed social security benefits but among the unemployed the figure is 48 per cent. The Internet was used in enrolment in higher education or university by 11 per cent of the total population and by 31 per cent of students.

Access to ICT at home

Mobile broadband has increased rapidly in the last four years. In total, 54 per cent of households have access to mobile broadband in the 2nd quarter of 2013, an increase from 48 per cent in 2012. Most of these people also have access to a fixed broadband connection at home. The percentage of households with only mobile broadband is 7 per cent.

Almost all households with children and households with incomes above NOK 600 000 have access to a computer and the Internet via a broadband connection at home. Ten per cent of households without children and 18 per cent of households with an income below NOK 200 000 are still without an Internet connection at home.

In total, 4 per cent of the Norwegian population aged 16-74 years have no access to the Internet as of the 2nd quarter of 2013. This group mainly consists of people aged over 64 years. Twenty per cent of people aged between 65 and 74 have no access to the Internet.

If Internet connections are sorted by quality of technology, we find that 23 per cent have a fibre connection in the 2nd quarter of 2013, an increase from 17 per cent last year. An additional 25 per cent have access via a cable TV connection. Twenty-eight per cent have a DSL line as the best connection, a reduction from 34 per cent last year.

Use of computers and the Internet

A total of 95 per cent of the population have used a computer during the last three months, the same as last year. While almost everyone under 55 years has used a computer during the last three months, the corresponding figure for people aged between 65 and 74 years was 73 per cent, a reduction from 74 per cent in 2012.

The figures for Internet use in the last three months show the same trend. Almost everyone in the age groups younger than 65 years is using the Internet and the increase in the older age groups has stopped.

Activities over the Internet

Many people used the Internet to read online newspapers and to search for information on, for example, goods, services, travel, accommodation etc. in the last 3 months. Internet banking is among the most important activities over the Internet, which is utilised by 87 per cent of the population as of the 2nd quarter of 2013.

Use of e-commerce

Buying and ordering goods or services for private use over the Internet is still very popular although the total share of the population that has made an e-commerce transaction during the last 12 months has decreased to 73 per cent. About 7 in 10 Internet shoppers have bought or booked travel or holiday accommodation.

The percentage of men buying films, music, computer software and hardware, electronic equipment and telecommunication services is generally higher than the percentage of women; while women prefer to order books, magazines, clothes and sports goods over the Internet. E-commerce carried out by women was higher than for men for the first time ever in 2013.