8
Types of problems experienced from private e-commerce in the last 12 months, by sex and age. 2nd quarter of 2009. Per cent
|
| |
Technical failure of website |
Uncertainty concerning guarantees |
Lower speed of delivery |
Final costs higher |
Wrong or damaged goods delivered |
Problems with fraud |
Difficulties with complaints or redress |
Others |
|
| All persons |
5 |
0 |
1 |
0 |
1 |
2 |
0 |
2 |
| |
|
|
|
|
|
|
|
|
| Sex |
|
|
|
|
|
|
|
|
| Males |
5 |
1 |
2 |
0 |
2 |
2 |
0 |
2 |
| Females |
5 |
- |
1 |
0 |
1 |
1 |
0 |
2 |
| |
|
|
|
|
|
|
|
|
| Age |
|
|
|
|
|
|
|
|
| 16 - 24 years |
7 |
2 |
1 |
1 |
3 |
3 |
1 |
3 |
| 25 - 34 years |
5 |
- |
3 |
- |
1 |
2 |
- |
2 |
| 35 - 44 years |
6 |
- |
1 |
- |
2 |
1 |
1 |
2 |
| 45 - 54 years |
4 |
- |
1 |
1 |
1 |
1 |
- |
2 |
| 55 - 64 years |
3 |
- |
1 |
- |
1 |
1 |
- |
2 |
| 65 - 74 years |
3 |
- |
- |
- |
- |
- |
- |
5 |
|
